Dashboard

Overview of your support metrics

Total Tickets
0
All time
Open Tickets
0
Requires attention
Resolved Today
0
Great progress!
Avg Response Time
< 2h
Last 7 days

Recent Activity

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No recent activity yet.

Support tickets

Your team's tickets

Open Tickets

# Subject Requester Assignee Group Status Updated

Knowledge Base

Help articles and documentation

Getting Started

How to create your first ticket
Understanding ticket priorities
Setting up notifications

FAQ

Common billing questions
Account management
Technical requirements

Troubleshooting

Login issues
Performance optimization
Error messages guide

Reports

Analyze your support performance

Ticket Volume Trend

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Resolution Time

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Category Distribution

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Customer Satisfaction

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Insights

AI-powered recommendations

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Peak Hours Alert

Most tickets are created between 2-4 PM. Consider scheduling more support staff during these hours.

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Trending Topics

Login issues have increased by 45% this week. Consider creating a dedicated FAQ article.

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Response Time Improvement

Your average response time has improved by 23% compared to last month!

Settings

Configure your support system

General Settings

This URL will receive all ticket submissions

Notifications